How to Reset Microsoft Surface using USB Recovery Drive

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A USB Recovery Drive allows you to boot your system and easily access some recovery and troubleshooting tools to revive the failing of your Windows system. With a Recovery Drive, it will prepare you to encounter the problem with your Windows 10. A recovery drive is built on this idea to let you reinstall Windows. It also consists of several troubleshooting tools, which can be lifesavers when your system won’t boot.

As Microsoft Surface runs on Windows operating system, it will also have same issues like other Windows devices. Maybe your Surface was getting too slow to respond, broken down or suddenly stop on the blue screen, after installing new software updates, or perhaps you forgot your login password, you can try it to fix with reset.

However, in case you are unable to reset your Surface device with existing recovery partition, at that time you can also USB recovery drive.

How to create USB Recovery Drive in Surface with Windows 10

To modify your USB drive into USB recovery drive and to prepare it ready for booting, do the following,

Note: USB drive must be of at least 16GB and formatted to FAT32 before load a recovery image.

  1. Connect USB drive to your Surface.
  2. Go to ‘Start.’
  3. Search for ‘Create a recovery drive.’
  4. Select ‘Create a recovery drive’ from the result.
  5. Make sure to check the box of ‘Backup system files to the recovery drive.’
  6. Click on ‘Next.’
  7. Select your USB drive and Press ‘Next’.
  8. Now, click on ‘Create.’
  9. Wait to finish and when it’s done click on ‘Finish.’

Now, your USB drive is modified into USB recovery drive. You will also see your USB drive labeled as ‘RECOVERY’ in File Explorer.

After the finish of creating a Recovery Drive, Now you will need to copy your Surface’s Recovery image to the drive.

 How to download the recovery image of Microsoft Surface

  1. Visit to ‘Download a recovery image for Microsoft Surface Website.’
  2. Sign in with your Microsoft account.
  3. Choose your registered Surface device in Option 1. if there isn’t your device then choose your device and Enter your serial number in Option 2. And click ‘Continue.’
  4. If there is the option of different Windows, select yours and click on ‘Download.’

How to copy recovery Image Files to your USB Recovery Drive

  1. Open ‘File Explorer’ on your Surface device.
  2. Now, Open downloaded Surface Recovery Image with the “.zip” extension.
  3. Select all the items. And drag it into the newly created USB recovery drive. Or copy and paste all the items into it.
  4. Confirm to ‘Replace the files in the destination’ in the popup window.

Now, the recovery image files are successfully copied into your USB Recovery Drive, and it is ready to use to reset your Surface device.

How to reset a Surface using a USB recovery drive

  1. ‘Shut down’ Your Surface.
  2. Now, Connect the USB recovery drive to the Surface, you want to reset.
  3. Press & hold the ‘Volume down button’ of your Surface and then press & release the ‘Power button.’
  4. When the Surface logo appears on screen, release the ‘Volume down button.’ You will see the language options on your screen if you follow the above-mentioned steps correctly.
  5. Choose your preferred language.
  6. Choose your keyboard layout.
  7. Select ‘Troubleshoot’ from the options.
  8. Choose ‘Recover from a device’ in the Troubleshoot window.
  9. Choose ‘Fully clean the drive,’ for factory settings.
  10. Click on ‘Recover.’ Now, your Surface will reboot, and the recovering process will begin.
  11. Press ‘Volume up button’ or ‘F12’ to clear information stored in the TPM chip. After finish, Surface will reboot again.

Finally, the Surface is reset, and you will see the option to set up your Windows on your screen.

Carl Smith is a self-professed security expert; he has been making the people aware of the security threats. His passion is to write about Cyber security, cryptography, malware, social engineering, internet and new media. He writes for Norton security products at


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